Daily Bay | Discussion Series |

Episode 6: Introducing Your Member Experience Team

Episode 6: Introducing Your Member Experience Team

We have many wonderful Bay Club associates working hard behind the scenes right now, but today we wanted to take the time to introduce you to the leaders of our Member Experience Team.

In this episode of What Lies Ahead, you’ll get an update on member communication and an insight into our member inquiry process from the “Power 6”. From managing thousands of tickets to providing outreach over the phone, this team is working diligently to answer your questions and offer you the best possible service every day.

So without further ado, simply click below to meet your Member Experience Team on What Lies Ahead. Then join the discussion with your thoughts and feedback at thenewnormal@bayclubs.com.

In This Episode

  • Meet all six of the talented leaders of our Member Experience Team (1:16)
  • Hear how we’ve expanded our team to respond timely to the high volume of member inquiries (8:13)
  • Learn what happens when you submit a ticket through Bay Club Connect (12:05)
  • Find out where to direct questions about your membership statement (18:15)
  • What we’re thankful for and local businesses we’re supporting—even restaurant recommendations to try tonight! (23:52)

Helpful Resources

Join the Discussion
We’d love to hear from you. So be sure to reach out with your comments and questions regarding What Lies Ahead at thenewnormal@bayclubs.com. Thank you for watching and tune in again tomorrow!


  • Susan Jaret  |  April 8, 2020 at 2:19 pm

    Please offer a video or live session on TRX apparatus for people who might have the apparatus at their homes

    • The Bay Club  |  April 8, 2020 at 3:01 pm

      We love this! We’ll share it with the team. Thank you!

  • Shawn Cook  |  April 9, 2020 at 7:11 am


    That was very informative and personal, thanks. Can you say happy birthday to Hilda, our housekeeper at the financial district, previously at the tennis club in SOMA, she turns 74-5 (she told me which in Spanish, but my Spanish…) this month and i love her and miss her. oxooxoxxo Shawn

    • The Bay Club  |  April 9, 2020 at 11:25 am

      Thank you, Shawn. This is so sweet, we will tell Hilda for you! She will be so appreciative!

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