We have many wonderful Bay Club associates working hard behind the scenes right now, but today we wanted to take the time to introduce you to the leaders of our Member Experience Team.

In this episode of What Lies Ahead, you’ll get an update on member communication and an insight into our member inquiry process from the “Power 6”. From managing thousands of tickets to providing outreach over the phone, this team is working diligently to answer your questions and offer you the best possible service every day.

So without further ado, simply click below to meet your Member Experience Team on What Lies Ahead. Then join the discussion with your thoughts and feedback at thenewnormal@bayclubs.com.

In This Episode

• Meet all six of the talented leaders of our Member Experience Team (1:16)
• Hear how we’ve expanded our team to respond timely to the high volume of member inquiries (8:13)
• Learn what happens when you submit a ticket through Bay Club Connect (12:05)
• Find out where to direct questions about your membership statement (18:15)
• What we’re thankful for and local businesses we’re supporting—even restaurant recommendations to try tonight! (23:52)

Helpful Resources

• Get in touch with our Member Experience Team via Bay Club Connect
• Access the Daily Bay right here on the blog at onelombard.com/daily-bay
• View our online class schedule at bayclubs.com or by logging into bayclubconnect.com
• Follow us on Facebook, Instagram, and YouTube for ongoing updates on classes and programming

Join the Discussion
We’d love to hear from you. So be sure to reach out with your comments and questions regarding What Lies Ahead at thenewnormal@bayclubs.com. Thank you for watching and tune in again tomorrow!