Daily Bay | Discussion Series |

Episode 1: Adjusting to the New Norm

Episode 1: Adjusting to the New Norm

We invite you to join us for our new Discussion Series, What Lies Ahead, where each weekday President & CEO Matthew Stevens and Senior EVP Annie Appel will lead a thoughtful discussion with club members, associates, and partners about what the future of the Bay Club will hold.

During this unprecedented time, we’re working hard to communicate with our community, while providing engaging online programs and content on a daily basis to keep everyone connected. And with club services resuming in what hopefully will be the near future, we fully anticipate a new normal. We’re currently working through what this will look like and how we will operate—so we can continue to provide a safe environment for you to enjoy a happy, healthy lifestyle.

We’ll begin our discussion of these changes in today’s episode of What Lies Ahead. To get started, simply click below.

In This Episode

  • An update on membership communication and customer service with Senior EVP Annie Appel (10:30)
  • Measures we’re adopting to ensure our associates are taken care of with Senior EVP Erin Rucker Oto (15:28)
  • Fitness classes we’re hosting (and what’s coming next) with Regional Fitness Director Breann Mitchell (20:20)
  • An interesting perspective on our dedicated community from longtime Bay Club member Tracy Clifford (24:19)
  • Thoughts regarding this unprecedented time in our history from company Co-Founder Pete Jones (28:47)
  • What we’re thankful for, local businesses we’re supporting—even food & wine recommendations! (33:39)

Helpful Resources

Join the Discussion
We’d love to hear from you. So be sure to reach out with your comments and questions regarding What Lies Ahead at thenewnormal@bayclubs.com. Thank you for listening and tune in again tomorrow!


  • Shawn Cook  |  April 2, 2020 at 7:32 am

    Very nice meeting the crew of the podcast, felt very personal and relevant. Thanks so much

  • Anne Knowler  |  April 2, 2020 at 12:53 pm

    Informative; I enjoyed listening to this conversation. Thank you!

  • Angela P.  |  April 2, 2020 at 5:09 pm

    Thank you so much for the update! Stay safe!

  • Karen Miller  |  April 2, 2020 at 7:23 pm

    Thank you for this podcast. It’s great to hear that Bay Club is focused on being part of the solution. It is an essential service to so many of us that miss our daily Bay Club workouts.

  • Sandra Houts  |  April 3, 2020 at 8:08 am

    You guys have been awesome through all of this! Thank you!!!

  • Lisa Nakagawa  |  April 3, 2020 at 9:45 am

    Thank you for introducing the various management team associates through this informative daily discussion series during April. I appreciate the unscripted transparency of everyone and feel more connected to The Bay Club after viewing. Looking forward to watching more of the future episodes with its uplifting positive comments at each episode’s conclusion.

  • Mark Mc Guire Tennis Pro at Manhattan/ Bay Club  |  April 3, 2020 at 10:42 am

    Thank you to all of you who participated in this podcast and I think it was very informative to all of us who viewed it. I will make sure all of our Tennis Pro Staff should listen to these podcasts. I appreciate all of the work Matthew and your TEAM have been doing for both Members and Associates.
    I look forward to tomorrow’s podcast. Please let me know if there anything I can to to help.
    Stay safe

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